Course Description:

This course examines methods and important issues in managing operations when customers, facilities, and suppliers are located the world over. Topics include:

• The Global Technology Environment

• International Operations Strategy and Process Formulation

• Issues On the Location and Coordination of Overseas Facilities

• Global Interfaces, including R&D, Administration, Sourcing, Manufacturing, Marketing, and Support

• Cultural, Geographical, Political, Ethical and Legal Factors

• Managing and Working with a Global Workforce

The course topics are examined through a combination of lectures, text material, readings, and integrated case studies designed to introduce the formalisms involved and to achieve a practical view of their application to managing international technology operations.